Frequently Asked Questions

What is a webinar and how does it work?

What if I can’t attend a webinar live?

How can I download videos to my tablet/smart phone?

How much am I paying and when am I paying it?

Will I have permanent access to materials if I cancel my subscription?

How can I cancel my subscription?

 



What are webinars / office hours and how do they work?

We host two types of webinars.

At the “interview webinars” we ask the teachers about their work and you can type in questions to be asked.

At the “office hours webinars” we look at your work and answer your questions. You can participate by typing questions and responses or you can even come with a headset and talk with us.

A webinar is a live meeting that you attend from your computer. At “show time” you’ll be able to hear the presenters and see the layouts they share on your screen. You can type in questions and comments during the presentation and we’ll work them in. You can even attend from an ipad (but you can’t type in questions or comments on an ipad).

Getting webinar access information. For each class/issue, we’ll post links for registering in the class Table of Contents. Click on the link for any you want to attend and “register.” You’ll then get a reminder before the webinar. If you forget to register, you can still come even after the webinar has started–just click on the register link.

On the date and time of the webinar, click on the link in the reminder email you get from GoToWebinar to attend.

The first time you come to a webinar, it takes a few minutes to get the software installed on your computer so come early. Once the software is installed you’ll be in a “waiting room” that lets you know when the webinar will start.

If you have any problems getting the software installed and/or attending a webinar, there’s 24/7 support at GoToWebinar and they’ll help you. Click here for GoToWebinar support.

What if I can’t attend a webinar live?

We post a video and audio recording of the webinar a few days after the actual event. So you don’t need to register for the webinar if you can’t attend. We’ll let you when the recordings are up in our Wednesday updates.

How can I download materials to my table/smart phone (with Dropbox)

1. Install Dropbox on your computer and on your tablet/smart phone

2. Download the seminar or video to your computer into a Dropbox folder. Be sure you have syncing enabled.

3. Open the Dropbox app on your device, navigate to the folder with the materials you want to view, and open them.

How can I download materials to my tablet/smart phone (if you don’t want to use Dropbox)

We recommend using Goodreader to download videos (including zipped files) to tablet/smart phone:

1. Launch Goodreader

2. In the right column, open up the “Web Downloads” section by clicking on the arrow next to it. Select “Browse the Web” then enter http://masterfulscrapbookdesign.com

3. Log in at Masterful Scrapbook Design and navigate to the page with the link (every time you click on a link you will be asked if you want to “follow the link” or “download.”) — Follow until you get to the one you want to download.

4. Click on the link you wish to download and choose “download”

5. Click on the button at top left — you’ll see the download in progress in the right column — when it’s done downloading, it will be listed in the left column.

6. To view, click on it — if it’s zipped you’ll be prompted to unzip. NOW the unzipped file will be in the left column along with the zipped file.

7. To delete the zipped file, “swipe” the filename from left to right and then press the delete button

8. To get the unzipped file organized (and out of the downloads folder): Open up the “Manage Files” section in the right column by pressing on the arrow next to it. Navigate to and select your folder/file to be organized in the left column. Click on “manage files” button in the box in the right column. Click on the circle next to your file then click on move and select a place to move it to.

How much am I paying and when am I paying it?

ITo see this information:

  • Log in to Paypal.com and then click on “Profile”
  • At the next screen, click on “My money”
  • Then “My preapproved payments” (update)
  • You’ll see a list of any payments you’ve scheduled. Find “Deborah Hodge” in the list and click.
  • You’ll now see subscription details including a column labeled “amount due each cycle” (this is how much you pay each month) and a column labeled “amount received” that tells you how much you’ve paid in total over the entire course of your subscription.
  • You’ll see a label “Next Payment Due” which tells you the next time you’ll pay your monthly subscription.
  • If you can’t find this information on Paypal, it could be that you purchased a one-time 6-month pass rather than a recurring membership

Will I have permanent access to materials if I cancel my subscription?

You will have permanent access to those classes you purchased as individual issues or that you accrued prior to Nov 2012 with a monthly Masterful Scrapbook Design membership.

How can I cancel my subscription?

Cancel via your Paypal account.

  • Log in to Paypal.com and then click on “Profile”
  • At the next screen, click on “My money”
  • Then “My preapproved payments” (update)
  • You’ll see a list of any payments you’ve scheduled. Find “Deborah Hodge” in the list and click.
  • Click on underlined link “Cancel” at top left of next screen.

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